Terms & Conditions

1. About these terms

By using this website or engaging Kay Agency, you accept these terms. If you do not accept them, please do not use the site.

"We", "us" and "Kay Agency" mean Kay Agency, Cairo, Egypt. "You" and "client" mean the person or company using the site or engaging our services.

2. Using this website

You may browse the site and use it to contact us. You may not:

• Copy, republish or resell its content without our written permission.
• Use it in a way that damages it, interferes with other users, or breaks the law.
• Attempt to gain unauthorised access to any part of it or the systems behind it.

We work to keep the site available and accurate, but we do not guarantee it will be uninterrupted or error-free, and we may change or withdraw content at any time.

3. Proposals and quotations

Anything on this website — service descriptions, indicative budget ranges, timelines — is for information and does not constitute an offer.

A project begins when we issue a written proposal or statement of work setting out the scope, deliverables, timeline and fees, and you confirm it in writing. Quotations are valid for 30 days unless stated otherwise, and are based on the scope described in them.

4. Scope, revisions and changes

Each proposal states what is included, including the number of revision rounds where relevant. Work beyond that scope — added deliverables, extra rounds, a changed brief — is quoted separately and needs your written approval before we proceed.

We will always tell you when a request falls outside scope before doing the work, not after.

5. Your responsibilities

To deliver on time we need you to:

• Provide a clear brief, and the materials, access and information the work depends on.
• Give feedback and approvals within the timeframes agreed in the proposal.
• Nominate one person with authority to approve work on your behalf.
• Confirm that any content you supply — text, images, footage, logos, music — is yours to use, or properly licensed.

You remain responsible for material you supply, and for the accuracy of claims you ask us to publish. Delays in approvals or materials move the timeline accordingly.

6. Fees and payment

Fees, the payment schedule and the currency are set out in the proposal. Unless agreed otherwise:

• Projects start once the initial payment is received.
• Invoices are due within the period stated on them.
• Taxes and duties are added where applicable.
• Media spend, licences, printing, fabrication and third-party costs are billed in addition to fees, and are payable in advance where the supplier requires it.

We may pause work on overdue accounts after giving you notice.

7. Media buying and third-party platforms

Where we manage advertising, media budgets are spent on platforms we do not own or control. We manage campaigns with reasonable skill and care, but we do not guarantee any specific reach, ranking, engagement, lead volume or return — those depend on factors outside our control, including platform policy, auction dynamics and market conditions.

Third-party platforms are governed by their own terms, which you accept by using them.

8. Intellectual property

We retain ownership of work in progress, concepts not selected, and our own tools, methods and templates.

On full payment, ownership of the final approved deliverables produced specifically for you transfers to you, except for any third-party assets — stock imagery, fonts, music, software — which remain subject to their own licences. We will tell you what those licences cover.

You keep ownership of everything you supply to us.

9. Portfolio and credit

Unless you ask us in writing not to, we may show completed work in our portfolio, case studies, social channels and award submissions once it is public. We will not disclose confidential commercial information in doing so.

10. Confidentiality

Each side will keep the other's confidential information confidential, and use it only for the purposes of the engagement. This continues after the engagement ends.

11. Events and production

For events, activations and physical production, dates, venues and supplier costs are often committed in advance and are frequently non-refundable. Cancellation and postponement terms are set out in the relevant proposal and apply from the date commitments are made on your behalf.

12. Liability

Nothing in these terms excludes liability that cannot be excluded by law.

Subject to that, our total liability in connection with an engagement is limited to the fees you have paid us for that engagement, and we are not liable for indirect or consequential loss, including lost profits, lost revenue, lost data or lost business opportunity.

13. Termination

Either side may end an engagement with written notice as set out in the proposal. On termination you pay for all work completed and all commitments made on your behalf up to that point, and we hand over the deliverables covered by those payments.

14. Governing law

These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Egypt have jurisdiction over any dispute — without preventing either side from seeking urgent relief elsewhere where necessary.

15. Changes to these terms

We may update these terms from time to time. The version published here at the time you engage us is the one that applies to that engagement.

16. Contact

Questions about these terms: email hello@reallygreatsite.com or call +20 104 466 8883.